What’s your reFUND policy?
You will obtain a full refund on any orders canceled before we begin any part of the digital staging process. You may be entitled to a partial refund on any photos that have not been started as part of a batch of photos. We do not offer refunds or credits on any digitally produced work once it is started or completed.
How do I order?
Please use the order form located at Order/Upload Form.
You'll need to provide specific instruction for each photo that indicates if a photo will have Basic Staging, Touch-up Staging, or Declutter Stagging. Also, be sure to indicate the type of room we are staging for each photo (i.e. Master bedroom, dining room, etc.). Finally, let us know if you want to designate the photos as being digitally staged by placing "Virtually Staged by ReallyBigSplash.com" in the lower left corner of each photo as part of your disclosure.
You will receive an email acknowledgment after we receive your order and calculate your invoice.
Your invoice must be paid in full before we commence any work.
We will email your photos back to the same email you sent them from unless you request otherwise in your original order.
How long will it take to get my staged photos back?
A typical order with with only Basic Staging will take 2 business days. If your order includes any amount of decluttering it may take an additional day or more.
Kitchen Remodeling photos take 7 business days.
What information do you need for the Kitchen Remodel option?
A hand-drawn sketch or a drawing from any drawing program or even a spreadsheet file (with grids) works well. See a sample at Sample Kitchen Remodeling Diagram.
The more detail you can provide, the better will be the results. We will take your information and layout a kitchen in 3-D in an architectural program. Then we will create three photo-like views to send to you.
After I get my staged photos can I make changes?
We recommend that you give us specific instructions for staging your photos to avoid post-production edits.
Editing is invoiced at $35 per photo.
Edits to Kitchen Remodeling are invoiced at $100 due to the 3-D modeling involved.
Are there any restrictions on where and how I can use my staged photos?
The photos are yours to use as you wish. Please be sure to abide by any disclosure guidelines relevant to virtual staging within your jurisdiction. ReallyBigSplash.com bears no responsibility for disclosure violations or inaccuracies represented by virtually staged photos.
Do you have customer service?
Of course! Our friendly and knowledgeable reps are available to answer your questions by email Mon - Fri, 8 AM to 5 PM, EST. We prefer to communicate by email. Email us at Support@ReallyBigSplash.com We offer limited telephone and text support Mon - Fri, 1 PM to 3 PM, EST at (781) 974-3173.